Language barriers can be a matter of life or death for limited English proficiency (LEP) callers in acute emergency response situations. Emergency response professionals need appropriate cultural competency skills to respond effectively to LEP calls and navigate these barriers. This course helps 9-1-1 call-takers understand the struggles that LEP communities face in emergency response calls, and apply best practices to LEP calls with and without the aid of interpretation.

Estimated time to complete: 1 hour

Do you find yourself struggling to communicate your public health message? This 90-minute online course is designed for public health professionals, especially those responsible for implementing environmental health programs. It introduces key communication strategies to help field workers successfully educate the public about environmental public health issues, communicate important environmental health information to diverse audiences, resolve conflicts, and market the value of environmental public health activities to clients and the public.

Estimated time to complete: 1.5 hours

If you work in public health, during a crisis or emergency, you will likely become a risk communicator, even if your job description does not include public information or media relations. Effective communication is vital to protect the community's health. Communication with the public and the media in an emergency presents unique challenges. People are highly emotional. They want to know what happened and who is responsible. Most importantly, people want to know what they can do to protect themselves and their loved ones. Yet the unexpected and chaotic nature of emergencies often makes it difficult to answer the public and the media's demand for information and reassurance.

Estimated time to complete: 2.5 hours